Privacy Policy

Introduction and Our Commitment to Privacy

At Flaksi Casino, we take the privacy and data protection of our players extremely seriously. This privacy policy is designed to inform you as transparently and clearly as possible about what personal data we collect, why we collect it, how it is processed, and how it is protected. We are committed to complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), to ensure a safe and reliable gaming environment for all our users.

By using our services and registering an account, you accept the practices described in this document. We will never sell your personal data to third parties, and we collect only information that is necessary to provide our services legally and to a high standard.

What Personal Data Do We Collect?

To provide you with a personalized and secure gaming experience, we must collect and process certain information. This data is typically divided into the following main categories:

• Identity Information: This includes information you provide when creating a gaming account, such as your first name, last name, date of birth, and gender. This information is necessary to verify your age and identity as required by law.
• Contact Information: Email address, phone number, and physical address. We use this information to communicate with you regarding account-related matters, security notices, and, if you have given your consent, for marketing purposes.
• Financial Information: Payment method details, deposit and withdrawal history, and bank account information. We never store full credit card numbers or CVC codes in our systems; these are processed securely through certified payment providers.
• Technical and Device Information: When you visit our site, we automatically collect information related to your device and connection method. These include, among other things, IP address, browser type, operating system, device identifiers, and location data. These help us optimize site performance and prevent fraud.
• Game History and Activity: We collect information about your gaming behavior, such as games played, bets placed, wins, losses, and time spent on the site. This is critical not only for personalizing the gaming experience but also for monitoring responsible gaming.

For What Purposes Do We Use Your Data?

All our data processing is always based on a lawful basis. We process your data primarily for the following purposes:

Providing Services and Fulfilling Contracts: To enable the creation of a gaming account, playing games, financial transactions, and providing customer service. Without this information, we cannot provide the services you request.

Complying with Legal Obligations: The gambling industry is heavily regulated. We must process your data to prevent money laundering (AML), combat the financing of terrorism, and prevent other frauds. We also have an obligation to identify our customers (KYC) and ensure that minors are not allowed to play.

Security and Fraud Prevention: We continuously monitor traffic and account activity to secure our platform against cyber attacks, fraudulent activity, and other non-compliant behavior. This is our and our players' shared legitimate interest.

Responsible Gaming: We analyze your gaming data to identify potential signs of problem gambling. This helps us intervene early and provide tools for managing your gambling.

Marketing and Communication: If you have given your explicit consent, we may use your data to send you information about campaigns, new games, and special offers. You can withdraw this consent at any time from your account settings.

Data Sharing and Third Parties

Flaksi Casino does not sell or rent your personal data. However, we may share certain information with carefully selected, reliable third parties to enable our services. These parties act on our behalf and are bound by equally strict privacy standards. Such parties include:

• Payment service providers to process financial transactions.
• Game providers and platform software developers to enable the gaming experience.
• Identity verification services and fraud prevention companies to ensure security.
• Analytics and marketing partners with whom we share primarily anonymized data.
• Authorities, regulatory bodies, and law enforcement agencies, if explicitly required by law or our licensing conditions.

International Data Transfers

Because we are part of an international network, we may need to transfer your data outside the European Economic Area (EEA). In such cases, we always ensure that adequate safeguards are in place for the transfers, such as standard contractual clauses approved by the European Commission, to keep your data as safe as it would be within the EEA.

How Long Do We Retain Your Data?

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, or as long as required by law. For example, anti-money laundering laws and tax legislation obligate us to retain player transaction data and identification documents for several years even after the gaming account has been closed. After this period expires, all personal data is permanently deleted or anonymized from our systems.

Player Rights and Data Management

You have comprehensive rights regarding your own personal data. We value transparency and want you to always be in full control of your own information. Your rights include:

• Right of Access: You can request a copy of all the personal data we have collected about you.
• Right to Rectification: If you notice that your information is incorrect or incomplete, you have the right to request its immediate correction.
• Right to Erasure ("Right to be Forgotten"): You can ask us to delete your data. Please note, however, that our legal obligations may prevent immediate deletion in certain situations.
• Right to Object and Restrict Processing: You can object to the use of your data for direct marketing and request the restriction of processing in certain special cases.
• Right to Data Portability: You can request the transfer of the data you have provided to another data controller in a machine-readable format.

Security Practices and Protection

We have implemented a wide range of technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, and destruction. All data traffic to and from our web platform is protected with industry-standard strong SSL/TLS encryption. Our servers are protected by advanced firewalls and monitored around the clock. Access to personal data is restricted only to those employees whose job duties require data processing, and they are bound by strict confidentiality obligations.

Changes to the Privacy Policy

We reserve the right to update and modify this privacy policy from time to time to reflect new legal requirements or changes to our services. We will notify our players prominently on our site of any significant changes. We recommend checking this page regularly to stay informed about how we protect your privacy.